Quels systèmes les agences de voyages utilisent-elles ?

The percentage of total bookings made through online travel agencies continues to increase in the developing tourism industry. Instant payment and booking confirmation are available through online reservation engines. Traditional reservations, which needed agencies to take and maintain the reservations manually, have been replaced by affordable and practical travel technology solutions.

Thus, the predicament compels enterprises involved in the travel industry to look for cutting-edge solutions to address diverse daily needs. Enterprise and individual travel agency software is becoming more necessary day by day in order to survive in the competitive tourism sector.

How to choose a good Travel Agency System?

Several kinds of software are required by the travel industry to handle both front- and back-office tasks. Features for managing inventory, making reservations, and creating itineraries are necessary. The feature set for travel agency software should cover the following:

1. Online Reservation Engine for Travel Agencies:

Many tourists prefer to book their own hotel rooms, flights, and/or activities. They can arrange and pay for the services via a website or mobile application thanks to online booking software. The advantages for both companies and customers include, but are not limited to:

• enhancing the booking procedure
• operational improvements and a reduction in administrative procedures
• collected data
• increased customer flexibility

2. CRS (Central Reservation System)

One of the most time-consuming tasks for travel agencies is booking. For each place, it necessitates the booking, planning, scheduling, and pricing of various travel constituents. Global Distribution Systems (GDS), or networks of travel service providers worldwide, are connected through the Central Reservation System (CRS), or travel gateway, of a travel agency.

Consequently, a CRS enables travel companies to manage enormous inventories of flights, automobiles, bus services, hotel rooms, resorts, activities, vehicles, tours, cruises, and other services while processing various types of reservations in a single location.

3. Supply-Channel Manager for Travel Agencies

A channel manager can assist travel agencies in locating the greatest travel offers for their customers. They can select the most advantageous choice for a client’s budget by comparing several booking engines and travel websites. Travel agencies are nimbler in generating recurring business and consumer engagement when they can finish bookings, adjust accommodations, and return excellent searches quickly.

To keep consumers and provide suppliers and other partners with value-added services, a travel agency needs to be flexible and agile. A customer’s propensity to make a booking increases with the speed at which they may view customized booking alternatives. The productivity and customer satisfaction of travel agencies are both increased by quicker response times and improved skills. This maximizes revenue and profitability both.

4. Software for Invoicing and Accounting:

Travel agencies frequently have to manage many clients’ payments and invoices simultaneously. Automation of managing invoices, calculating sales commissions, and other things are necessary for accounting. An online payment processing option that accepts all major credit cards, and offers receipts and invoices is a must-have for travel agencies to stay competitive in the sector.

5. Reports:

With the help of the reporting function, travel agencies may gather and produce reports on sales, inventory, financial information, clients, and other data. They can use these data tools to see which locations, and times of year are most valuable to the business. Good reports enable travel agencies to maximize their revenues, as they will be able to analyze the trends in their business and take action accordingly. A good travel agency software should offer reports that are to the point, easy to understand, and interpret.

6. Hotel Contracting Module

Hotel Contracting Module is a necessity for travel agencies to manage hotel inventory effectively. Travel agencies can easily upload hotel information and maintain prices for various seasons, manage the specifics of booking confirmations, and apply special discounts or various offers. They can upload overviews, photos, room types, extras, promotions, and cancellation policies of their hotels.

7. Dynamic Actions Module

Dynamic Actions Module enables travel agencies to create customized itineraries and travel packages upon customer request. They let their customers combine different hotels, tours, transfers, and other extras easily. Dynamic Actions Module is a must-have for travel agencies.

8. User Management System

Customers can easily create an account on travel portals and manage their own profiles and bookings thanks to User Management System. Many User Management Systems allows customers to upload their travel photos as well. This system is likely to increase customer loyalty.

9. B2B Module

B2B Module offers solutions for travel agencies to access real-time bookings online. Travel agencies generally make use of discounts through their B2B Modules to maximize their profitability.

10. B2C Module

B2C Module enables travel agencies to sell their travel products directly to their end customers. They can sell both online and in-office. Customers can easily book flights, hotels, and extras with only a few clicks via the B2C Module.

11. B2B2B Module

B2B2B Module enables travel agencies to conduct business with a large network. Distributors and agents can be added to this network via the B2B2B Module. Master agencies can manage discounts, mark-ups, and promotions through their admin panels. They can also assign different roles to different agents and distributors. It is preferred when travel agencies want to expand their network and maximize their revenue.

Technology has the ability to improve and accelerate almost every aspect of corporate growth. Using such technology is essential in a competitive sector like tourism. If you want to keep up with your competitors and embrace the above-explained software for the success of your business, our expertise is always available. If you would like to maximize your travel agency’s profitability using various hotel&travel technologies including the distribution of competitor room prices to a global database, then contact us for partnership programs at [email protected].